OUR PROCESS TO SUCCESS
The Eco Room Process is committed to best practice in all aspects of quality control, building standards, onsite team operations and general project management. You can view further details in our ‘Design and Build Code of Conduct’. Where charges apply this will be outlined in the ‘Introductory Meeting’.
Living and Education Spaces
Our six-stage process, from initial contact through to after-sales support, relates to the design and build of any living or education space giving you total assurance that everything’s covered. A dedicated team member will be assigned to your project throughout.
Micro Home and Care Pods
At Eco Room Ltd we recognise that creating any home is a very personal experience requiring the right balance of aesthetics, practicalities and budget. Whilst we offer several standard designs as inspirational templates we aim to propose a home that reflects any bespoke adaptations our clients request.
Each project is unique and we will adapt to individual requirements. For example, where care related adaptations are needed, we will engage a professional Occupational Therapist to advise.
THE SAVVY SIX STEPS
Our six step process from concept to completion plus after-sales support aims to give clients assurance that all aspects of design and implementation are covered. Whilst the Eco Room Process defines a proven, prescriptive approach, we will assign a dedicated advocate from our team to be the single point of contact throughout to handle any ad hoc queries.
A phone or video call wherein we’ll explain our process from start to finish. We’ll then discuss your general requirements and explain where charges apply, plus answer any initial queries.
Face-to-face meeting to discuss design preferences, timescales, planning considerations, budget and if desired, finance options.
This involves our Architectural Designer who will produce:
Site survey report
The site survey report & design drawings will allow us to calculate the cost of the build phase and all planning related activity. Based on this information, we will provide a comprehensive, detailed proposal.
Subject to your acceptance of our proposal a dedicated Project Manager will be assigned and we will commence any necessary planning application, providing regular updates on progress.
We aim to start the build phase as soon as any requested approval has been received. Your assigned Project Manager will provide regular checkpoint updates and be available for any questions during this stage.
HANDOVER / AFTERSALES
Whilst handing over the keys to a completed installation is always eagerly anticipated we will, of course, remain available for after-sales support including offering 6 and 12 month onsite visits to check that all is well.
DESIGN & BUILD CODE OF CONDUCT
Health and Safety: This is paramount to how we interact with one another and with our clients. In particular, site safety will observe the same safety regulations demanded of any building site
Customer Fulfilment: Our ethos is ‘right first time, every time’. We’re human of course, but we expect all of our staff to aspire to this standard whether at our factories, warehouses, administrative offices or customer sites. It’s also a condition we place on our Premium Installers
Environmental Responsibility: We follow ISO 14001 guidelines as we’re passionate about using materials from sustainable, eco-friendly sources and practicing responsible recycling. We ask our partners and suppliers to be the same
Quality: We support ISO 9001 standards and look to exceed wherever and whenever possible.
Ethical Business Practices: Includes coverage by all necessary insurances, observance of GDPR, timely issuing of financial records and a fair commercial relationship with our suppliers and partners
Client Relationships: Attending to our clients needs in a timely, respectful and customer-centric manner, both on and off-site